Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
of your decision to withdraw from this contract by an unequivocal statement (e.g. e-mail to firstname.lastname@example.org). (download withdrawal form), but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication (to email@example.com) concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Your communication shall include the items to be returned and if you want a replacement or a refund.
If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
The right to withdraw does not apply to users who do not buy as consumers (retailers).
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will collect the goods at our own expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions pursuant to Art. 16 DIRECTIVE 2011/83/EU
According to art. 16, indicate that the withdrawal is excluded for the following items (ie goods made to the consumer’s specifications or clearly personalised, goods which are liable to deteriorate or expire rapidly, such as organic food products sold in the short expiration date or under discount for short expiration date, perishable goods when opened from their original packaging and where the safety seal has been removed).
ONLINE DISPUTE RESOLUTION (ODR)